> For the complete documentation index, see [llms.txt](https://docs.kbase.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.kbase.us/troubleshooting/report.md).

# How to Report Issues

To report issues, suggest new features, or get help using KBase tools, please go to our [Help Board](< https://kbase-jira.atlassian.net/>) and create a ticket.&#x20;

![](https://596298931-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LrEs-tqcRLeDlhbWQs-%2F-MB-mrjuI2_7VxkayIGY%2F-MB07md4vjclA4TXF3jM%2FSubmitAJiraTickettoHelpDesk.gif?alt=media\&token=0cadda2b-6f06-434c-ac73-6b5828180b04)

## Create a Ticket

On the [KBase Help Board](https://kbase-jira.atlassian.net/), click the blue **Create** button in the menu. A window pops up to gather information about your issue. *Required fields are marked with a red \**; the other fields are optional.&#x20;

1. Choose the **issue type** (*Bug,* *Question*, or *New Feature*)
2. Enter a **short summary**
3. Enter a longer **description** with more details
4. Enter the **URL of the affected Narrative** (remember to [share the Narrative](/getting-started/narrative/share.md) with "kbasehelp")
5. Include the specific **Job ID** found within the [Job Log](/troubleshooting/job-errors/common/job-log.md#job-browser)
6. Select the best fit **Category**
7. Include you **KBase Username**
8. The **Environment** field can be used to let us know which operating system you’re using (e.g., Mac, Windows XP, etc.) and which web browser (e.g., IE 10, Chrome, etc.)
9. **Attach files,** such as screenshots or small data files that demonstrate the problem
10. Include the **Incident Start and End Times** if applicable&#x20;
11. Click the blue **Create** button to submit your ticket

Remember, the more information provided about what went wrong, the more efficiently our team can reproduce and resolve the problem.