KBase Documentation
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      • Data Matrices - Amplicon, Stats
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    • Apps in Beta
  • Running Common Workflows
    • Assembling & Annotating Microbial Genomes
      • FAQ: Assembly and Annotation
    • Comparative Genomics & Phylogenetic Analysis
      • FAQ: Comparative Genomics
    • Metagenomic & Community Analysis
      • FAQ: Metagenomics & Community Analysis
    • Transcriptomic Analysis
      • FAQ: RNA-seq Analysis
    • Constructing Metabolic Models
      • Constructing and Analyzing Metabolic Flux Models of Microbial Communities
      • FAQ: Metabolic Modeling
  • Community Developed Workflows and Tools
    • Functional Annotation
    • Functional and Taxonomic Profiling of MAGs
    • Taxonomy
    • Viral
    • Random Walk with Restart Toolkit
  • Troubleshooting
    • Problems with the User Interface
    • Help Board
    • How to Report Issues
    • Job Errors and Their Meanings
      • Common Job Errors
        • The Job Log
      • Import Job Errors
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      • Annotation App Errors
      • Functional Genomics App Errors
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    • KBase GitHub Repository
  • External Links
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    • KBase web site
    • KBase App Catalog
  • kbase.us
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  1. Troubleshooting

How to Report Issues

PreviousHelp BoardNextJob Errors and Their Meanings

Last updated 1 year ago

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To report issues, suggest new features, or get help using KBase tools, please go to our and create a ticket.

Create a Ticket

  1. Choose the issue type (Bug, Question, or New Feature)

  2. Enter a short summary

  3. Enter a longer description with more details

  4. Select the best fit Category

  5. Include you KBase Username

  6. The Environment field can be used to let us know which operating system you’re using (e.g., Mac, Windows XP, etc.) and which web browser (e.g., IE 10, Chrome, etc.)

  7. Attach files, such as screenshots or small data files that demonstrate the problem

  8. Include the Incident Start and End Times if applicable

  9. Click the blue Create button to submit your ticket

Remember, the more information provided about what went wrong, the more efficiently our team can reproduce and resolve the problem.

On the , click the blue Create button in the menu. A window pops up to gather information about your issue. Required fields are marked with a red *; the other fields are optional.

Enter the URL of the affected Narrative (remember to with "kbasehelp")

Include the specific Job ID found within the

KBase Help Board
share the Narrative
Help Board
Job Log