# How to Report Issues

To report issues, suggest new features, or get help using KBase tools, please go to our [Help Board](https://kbase-jira.atlassian.net/) and create a ticket. 

![](https://596298931-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LrEs-tqcRLeDlhbWQs-%2F-MB-mrjuI2_7VxkayIGY%2F-MB07md4vjclA4TXF3jM%2FSubmitAJiraTickettoHelpDesk.gif?alt=media\&token=0cadda2b-6f06-434c-ac73-6b5828180b04)

## Create a Ticket

On the [KBase Help Board](https://kbase-jira.atlassian.net/), click the blue **Create** button in the menu. A window pops up to gather information about your issue. *Required fields are marked with a red \**; the other fields are optional. 

1. Choose the **issue type** (*Bug,* *Question*, or *New Feature*)
2. Enter a **short summary**
3. Enter a longer **description** with more details
4. Enter the **URL of the affected Narrative** (remember to [share the Narrative](https://docs.kbase.us/getting-started/narrative/share) with "kbasehelp")
5. Include the specific **Job ID** found within the [Job Log](https://docs.kbase.us/job-errors/common/job-log#job-browser)
6. Select the best fit **Category**
7. Include you **KBase Username**
8. The **Environment** field can be used to let us know which operating system you’re using (e.g., Mac, Windows XP, etc.) and which web browser (e.g., IE 10, Chrome, etc.)
9. **Attach files,** such as screenshots or small data files that demonstrate the problem
10. Include the **Incident Start and End Times** if applicable 
11. Click the blue **Create** button to submit your ticket

Remember, the more information provided about what went wrong, the more efficiently our team can reproduce and resolve the problem.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.kbase.us/troubleshooting/report.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.