# Help Board

## Contact Us

The [KBase Help Board](< https://kbase-jira.atlassian.net/>) is an interactive way for users to report bugs, ask questions, or suggest new features, using an issue tracking system called Jira.

Using the [Help Board](< https://kbase-jira.atlassian.net/>), you’ll be able to:

* [Submit bug reports, questions and suggestions](/troubleshooting/report.md) without revealing your email address
* Engage in a two-way dialog with KBase staff as they track down and resolve your issue
* Search the issues submitted by other users. If someone else has already reported your problem or suggested the same new feature, you can vote for that issue or add a “Me too!” comment.
* Increase your productivity in KBase by seeing other users’ suggestions and workarounds

## **Access the Help Board**

1. To get into Jira to use the KBase Help Board, go to <https://kbase-jira.atlassian.net/>.&#x20;
2. Log in with your Google account or click “Sign up for an account.”

See more on how to report issues to the Help Board to find out how to [submit your bug reports, questions and suggestions](< https://kbase-jira.atlassian.net/>) to us.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.kbase.us/troubleshooting/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.